Terms & Conditions

DELIVERY

Your order will sent out by second class UK post within 3 days. If you require 1st class postage, next day delivery or need an order sending overseas please email us your order and we will endeavour to meet your requirements and will inform you of any adjustments to postage costs.

Email: enquiries@themusictreecompany.com

RETURNS

Music Tree Company goods can be returned or exchanged up to 2 weeks from the day of purchase, providing they have not been used or damaged. Full refunds will be given through paypal or by cheque.

If you have purchased your Music Tree Company goods at a charity fair we are most happy to refund you minus the 10% already donated to the charity.

We are sure you will be happy with your order – however if for any reason you are not and would like to return or exchange your goods please let us know within 2 weeks or receipt of order and return the goods within 16 days to:

Horsemill House

Horsemill Lane

Bishop Monkton

Harrogate

North Yorkshire HG3 3QB

 

All postage costs are to be covered by the customer unless there is a fault with the product, in which case we will refund the full cost of the order plus postage.

The Music Tree Company are not responsible for returned goods that are lost or damaged in transit.
All online orders are placed through Paypal.

Thank you for shopping with us.